Senior Associate Technical Consultant

Overview

Senior Associate Systems Engineer designs, develops, analyzes, deploys, integrates, optimizes, configures, evaluates, tests, debugs, and administers internal and PowerSchool customer network environments. Senior Associate Systems Engineer uses their understanding of emerging technologies, industry best practices, and system requirements to recommend and incorporate specific elements of architecture, software, and hardware components in designing, troubleshooting, and optimizing network environments. Senior Associate Systems Engineer supports opportunities for process improvement, re-engineering, and automation to improve customer satisfaction and reduce costs. Senior Associate Systems Engineer is expected to leverage their expertise and skillset and may be asked to provide guidance and mentorship to peers during informal knowledge transfer opportunities and formalized training. Senior Associate Systems Engineer will document all aspects of projects and solutions including its design, maintenance, administration and support. Systems Engineer may be called upon to act as a point of escalation for needs within and outside of conventional business hours in advance or an on-call capacity.

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating
• Securing network systems by establishing and enforcing policies, and defining and monitoring access
• Designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
• Support and administration of firewall environments in line with security best practices
• Upgrading network equipment to the latest stable firmware releases
• Configuration of routing and switching equipment
• Remote support of on-site engineers and end users/customers during installation
• Communicating with customers via email and phone
• Remote troubleshooting and root cause analysis of networking issues

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
• Bachelor's Degree in Computer Science, Information Technology, or other technical discipline, is desired.
Other:
• Constant use of keyboard, fine dexterity, grasping, holding
• One certification* indicating formal training and expertise with the design, analysis, deployment, integration, optimization, troubleshooting, and consultation of technical or project management disciplines is desired.
• 2-3 years’ experience in designing, implementing, maintaining, and supporting network infrastructures in multi-platform environments
• Good command of networking protocols (IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Good understanding of the OSI or TCP/IP model
• Work within a larger project team or department in a fast-paced, dynamic, and demanding environment
• Use time wisely, efficiently, and independently to understand, communicate, and resolve problems in situations where little supervision, standardization, or information exists
• Ability to work concurrently on projects of varying size/scope, complexity, and duration
• Ability to assist in oversight of projects by accurately scoping responsibilities, estimating level of effort, assessing outcomes, and mitigating risk caused by new product releases or other factors
• Ability to anticipate, recognize, mitigate, and resolve potential problems with rigorous problem-solving skills to identify decisions and solutions consistent with project goals
• Ability to convey information and ideas verbally and in writing in a clear and concise manner using language, grammar, terminology, and jargon appropriate for the intended audience
• Demonstrable ability to scrutinize existing business processes to improve efficiency, quality, and efficacy of services through automation and other programming
• Demonstrable ability to anticipate impact of decisions before executing them by perceiving and evaluating alternatives and looking beyond the obvious
• Ability to work no less than one half of the work day (four or more hours) Monday through Friday within the window of 8AM to 5PM Eastern Time
• Ability to work varied shifts, as needed
• *Relevant certifications include: • Cisco Certified Networking Associate (CCNA), Cisco Certified Networking Professional (CCNP), Cisco Certified Design Associate (CCDA) or other vendor specific courses, such as Juniper Certified Internet Expert (JNCIE); • Microsoft Certified Solutions Expert (MCSE) and/or Microsoft Certified Solutions Associate (MCSA); • CompTIA A+ and CompTIA Network+ certification
•
• Environmental Factors
• Constant indoor collaborative work environment in close contact with co-workers
• Frequent social interactions and interruptions
• Frequent work under time restraints
• Rare travel
• Physical Requirements Lifting/Carrying:
• Occasionally carrying items weighing under 10 lbs.
• Rarely carrying items weighing between 11-20 lbs.
• Twisting/Turning:
• Occasionally reaching over shoulder
• Overhead and reaching outward
• Occasionally bending
• Frequently walking normal surfaces
• Constant sitting
• Constant repetitive motion – hands
•

Compensation & Benefits

1. Comprehensive Medical Insurance Coverage with no co-payment.
2. Annual Health Checkup Benefits
3. Generous Parental Leave
4. Maternity leaves governed by the Law.
5. Paid Time off (Includes Birthday Leaves, Medical Leaves, Sick and Casual Leaves)
6. Wellness Program and Employee Assistance Program
7. Tuition Reimbursement
8. A reasonable base compensation range for this position as per industry standards

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.